Shipping
Review delivery information before placing an order.
Last updated: October 16, 2026
Shipping & Delivery Policy
Fulfillment locations and coverage
Monroe currently arranges fulfillment from the United States. Subject to product-by-product legal review and carrier eligibility, destinations may include the United States, Canada, the United Kingdom, and selected European countries. Displaying a destination at checkout does not guarantee that every product can legally be imported or supplied there. Monroe reserves the right to restrict product availability by jurisdiction and to reject prohibited shipments.
Order processing and delivery estimates
Available shipping methods, charges, estimated dispatch timing, and estimated delivery windows are shown at checkout or in the order confirmation where applicable. Business days exclude relevant holidays and carrier closures. Delivery estimates are not guaranteed unless expressly sold as guaranteed. Where Monroe cannot meet an advertised dispatch period, we will provide the notices and remedies required by applicable law.
Charges, free shipping and imports
Shipping charges and any free-shipping promotion are governed by the thresholds, currency, destination, and exclusions displayed at checkout. International taxes, duties, import fees, brokerage charges, and responsibility for customs clearance must be stated before purchase to the extent legally required. Monroe will not undervalue parcels, falsify customs descriptions, or misclassify goods to facilitate delivery.
Packaging and temperature considerations
Products will be packaged according to their documented requirements and the selected shipment method. Unless expressly stated for a specific service, Monroe does not promise uninterrupted refrigeration, monitored cold-chain transport, or absence of every temperature excursion. The customer should promptly examine shipments and follow product-specific receiving and storage instructions.
Addresses, tracking, and delivery issues
Customers must provide complete and accurate shipping details. When tracking is available, it will be sent to the contact provided at checkout. If a parcel is delayed, missing, appears tampered with, or is marked delivered but cannot be located, contact info@monroepeps.com so Monroe can investigate with the carrier. Legal responsibility for loss or damage in transit is determined by mandatory law and the applicable contract; a tracking scan alone does not eliminate statutory rights.
Customs and restricted items
Shipments may be delayed, inspected, refused, or seized by customs or other authorities. Monroe will not dispatch products it determines are prohibited for a destination, and will not offer advice on bypassing restrictions. Outcomes involving border intervention, refunds, return freight, and other charges will be assessed under applicable law and the circumstances of the order; no blanket forfeiture of payment applies.
Partial orders and cancellations
If part of an order cannot be supplied, Monroe will contact the customer about appropriate partial fulfillment, substitution only with consent, or a refund of the unavailable portion and related charges where required. If a material delay occurs, customers will receive the cancellation and refund options required by law.