Common questions
Help with the details that matter before and after an order.
How do I order?
Open a product, choose its amount and package, then use Add to cart when purchasing is available. Check the items, currency, and final total before placing an order.
What does the amount mean?
Read whether the amount is per vial, tablet, or package. Packs and the items inside each pack are separate quantities. A labelled amount is not a dose.
Why can't I add an item to the cart?
Some items are available for information only. The product page shows whether a purchase is available. A disabled purchase button does not necessarily mean the item is out of stock.
Where are the lab results?
Open Lab results from the product or the main navigation. Check the product amount and batch before relying on a report. A result for another batch is not evidence for the selected item.
Where do you ship, and what does shipping cost?
Read the Shipping & Delivery Policy for shipping details.
Can I return or cancel an order?
Read the Return & Refund Policy for return and cancellation information.
Does returning from payment mean my order is paid?
Check the payment status on your order page. A pending payment is still awaiting confirmation; returning from a payment page does not by itself confirm payment.